FAQs

1. What is Aerelle Luxx?

Aerelle Luxx is an online boutique offering a curated selection of dresses, bras & shapewear, and jewellery designed to make you feel confident, stylish, and comfortable.

2. How do I place an order?

Simply browse our collections, select the items you wish to purchase, choose the appropriate size and color, and add them to your cart. When you're ready, proceed to checkout to complete your purchase.

3. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), and other secure payment methods as indicated at checkout.

4. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with an item, you may return it within 30 days of receipt for a refund or exchange. Please ensure that items are unworn, unwashed, and in their original condition with tags attached.

6. Do you offer international shipping?

Yes, we offer FREE international to all countries. Premium Expedited & Insured Shipping available at check-out.

Please see our Shipping Policy page for more details.

7. How do I care for my Aerelle Luxx items?

Care instructions are included on each product page. For best results, we recommend following these instructions carefully. Generally, it’s best to hand wash or use a gentle machine wash cycle and air dry.

8. Can I change or cancel my order after it has been placed?

We process orders quickly, but if you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

9. How can I contact customer service?

Our customer service team is here to help you. You can reach us by email at hello@aerelleluxx.com. We strive to respond to all inquiries within 24 to 48 hours.

10. How do I sign up for your newsletter?

Stay updated with the latest trends, new arrivals, and exclusive offers by signing up for our newsletter. Simply enter your email address in the sign-up form at the bottom of our homepage.

11. What sizes do you offer?

We offer a wide range of sizes to fit different body types. Each product page includes a size chart to help you find the perfect fit. If you have any questions about sizing, please contact us.